Please include a clear digital photo of the damaged sensor at this time. Once we verify all information, we will provide you with the address to send your camera and fully charged battery.
Do NOT include any other accessories other than a lens cap (no lens). US residents will be instructed to send their camera back to us; International residents will be directed to an authorized repair facility in their own country whenever possible, but may have to return it to us in the USA.
To protect the contents of your package, we strongly recommend that you take full insurance and choose a delivery service which requires a signature on delivery. This warranty applies to all DSLR cameras in any country.
Use of non-approved cleaning methods, procedures or products will void this warranty. Sensor Swabs or Sensor Swab ULTRA must be purchased in original Photographic Solutions packaging which includes the original Photographic Solutions instructions for use. Please note that PEC*PAD is guaranteed for lenses only, and is not intended for use on sensors.
VIDEO CAMERA USERS : Please call us for specific instructions on where to send your camera for an authorized evaluation, cleaning and , if required, repair.