Contact Photographic Solutions Since the Dawn of Digital

Our Guarantee

Our Money-Back Guarantee
(last update 09 AUG 2015)

It’s simple. Photographic Solutions is dedicated to providing our customers with the highest quality products for the photographic and electronic imaging industries. We offer the only generous product guarantee in the industry and despite numerous imitators, our products are the only products recognized by camera manufacturers.

All of our fine products offer an unconditional money-back guarantee. If you use our products and feel that you are not happy with the results, simply contact us and we will give you your money back.

If you have any questions please feel free to contact us.

Our CCD Sensor Guarantee

We offer a wide array of products that are used to clean digital SLR sensors. Many companies offer similar products, but no other company offers the same guarantee we do! We guarantee that our Sensor Swab, Sensor Swab Plus, BrushOff or Eclipse products will not cause any chemical damage to the CCD or CMOS sensor coating when used in accordance with the instructions provided by the camera manufacturer and/or Photographic Solutions.

To file a claim under this warranty, you must return the camera and fully charged battery to us for examination, along with a dated electronic proof of purchase of our products. If it is determined that these products have attacked (dissolved) the sensor coating, we will arrange and pay for the entire sensor repair cost.  This warranty applies to all cameras in any country. Sensors with scratches are not covered under this warranty. Scratches are caused by failure to fully remove all dust and dirt particles prior to using our products. Call us for authorization. If given, simply send your damaged camera with a fully charged battery ; proof of purchase of the products listed above and the original machine receipt for our products (hand written is not acceptable) to the following address:Photographic Solutions
430-G Ansin Blvd.
Hallandale, FL 33009 USA
*Please send your unit prepaid, including a fully charged battery. Do not include any other accessories or lenses. To protect the content of your package, we strongly recommend that you take full insurance on your content and choose a delivery service which requires our signature on delivery.
This warranty applies to all DSLR cameras in any country. When these instructions are followed, we will repair and return your camera to you at no charge. It is imperative that you provide the proof of purchase information along with your camera. Please send the camera body with a fully charged battery – no lens or other accessories , cords, etc. needed. Use of non-approved cleaning methods, procedures or products will void this warranty. Sensor Swabs must be purchased in original Photographic Solutions packaging which includes the original Photographic Solutions instructions for use. Please note that PEC*PAD is guaranteed for lenses only, and is not intended for use on sensors. *REMEMBER: A SCRATCHED SENSOR IS NOT COVERED, AS THIS INDICATES A FAILURE TO ADEQUATELY REMOVE DUST & DIRT PARTICLES PRIOR TO USING OUR PRODUCTS.